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Cookie and privacy policy


Privacy and Cookie Policy

This privacy policy is designed to help you understand what data we collect, why we collect it, and what we do with this data. This is important, not just to ensure the security of your personal data, but also to ensure that Twinca A/S complies with all the conditions related to the new General Data Protection Regulation (GDPR) which will come into effect on May 25, 2018. 

 

General Data Protection Regulation (GDPR)

GDPR establishes new frameworks for how personal data is processed and how we approach the right to privacy. The GDPR aims to strengthen and unify data protection regulations and rights for the benefit of EU citizens. It applies to all EU organizations and organizations outside of the EU (of any size) that provide goods and services to the EU, or that use tracking technologies (such as cookies or tracking pixels) to monitor the behavior of EU users.

 

1. Personal Information - What We Collect and Why

We offer certain functions on the website that are only available through the use of the following tracking technologies. You can always block, delete, or disable these technologies if your browser permits it. However, if you refuse cookies or other similar technologies, you might not be able to use certain features or tools.

In general, these technologies allow our website to store relevant information in your browser or device and later read this information so that our servers or internal systems can identify you. Where relevant, we protect our cookies and other similar technologies to ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation by us.

  

1.1 Cookies

By using this website, you accept our cookie policy.

Like most other online stores, we also use so-called cookies. A cookie is a small file that a website places on your computer so that it can remember the site for a future visit. Our online ordering system uses cookies to place a unique reference in the system, so we can keep your order in our system and read which items you have in your cart. Please note that we do not use cookies to store your personal or financial information from your computer, and that you can control the use of cookies through your computer's browser settings. You can get more information about cookies at www.allaboutcookies.org.

In order for us to send you your items, we need to have your name, postal address, and email address. These data are stored in our customer file, which only we have access to and which is never transferred to others.

 

1.2.1 What are cookies?

A cookie is a file that your browser places on your computer. It allows your computer to be recognized and remembers choices you have made on the website previously, e.g., language selection. A cookie cannot spread computer viruses or other malicious programs. Cookies delete themselves after a certain number of months (can vary), but they are renewed with each visit. The cookie cannot see who you are, your name, where you live, or whether the computer is used by one or several people. However, if you provide personal information to a website, then a cookie can be used to remember you for your next visit to the website.

  

1.2.2 This website uses the following cookies:

  

Techinal cookies

Technical Cookies are necessary for the vast majority of websites to function properly. For example, they ensure that you do not constantly get logged off the website you are visiting.

Technical cookies are necessary and are always enabled.

Hjemmeside

appCurrentDomainId - 1 år

Gemmer id'en på nuværende domæne, som bliver brugt til at styre sproget

vmcms - Slettes når browseren lukkes

Hjemmesiden bruger denne cookie til at identificere den besøgende, på tværs af sider, under besøget.

Cookie-indstillinger

vm-gdpr - 1 måned

Bruges til at huske de valg der tages under Cookie-Indstillinger.

vm-gdpr-accept - 1 måned

Angiver om cookie-indstillinger er blevet gennemgået / accepteret.

 

Statisticscookies

Statistic cookies help developers to optimize the website by collecting information about which pages are most popular and which pages do not seem to appeal to users. This way, the website and its user-friendliness can be improved.

Statistic cookies are also used to collect general visit statistics through simple counting.

They most often have no or very little impact on your privacy, as they do not record what is searched for on other websites.

Google Analytics

_ga - 2 år

Denne cookie fra Google bruges til overvågning af trafik på vores hjemmeside og sporing af hver besøgendes antal besøg, tidspunktet for det første besøg, tidligere besøg og det aktuelle besøg.

_ga_* - 1 år

Bliver brugt til at optælle og gemme antallet af sidevisninger

ssm_au - 1 week

Cookie set by Google Analytics. Only set after the user has allowed relevant cookies

 

Marketing cookies

Marketing cookies are used for commercial purposes to target ads to you.

They collect information about your behavior on individual websites, thereby creating an overview of interests, habits, and activities that can be used to show relevant ads.

_gcl_au

_gcl_au - 3 måneder

Formålet med denne cookie er at optimere funktionaliteten på hjemmesiden

 

Personalised

Personalized cookies collect information about your behavior on the website and can help suggest other pages, news, or products to you, based on the things you have shown interest in.

Personalized cookies are not used for marketing elsewhere on the internet.

This website does not use any cookies in this category

 

Cookie settings

1.2.3 How can I avoid the use of Cookies on websites?

No matter which browser you use, you can adjust the browser settings so that it does not store cookies. Some browsers allow you to adjust this setting for specific websites only.

If you do not wish to receive or delete Cookies, then see the instructions here: http://minecookies.org/cookiehandtering.

   

1.3 Newsletter

If you choose to subscribe to our email newsletter, the email address you submit to us is sent to MailChimp, which provides us with email marketing services. We consider MailChimp to be a third-party data processor.

Your email address will remain in our own - and MailChimp's database for as long as we continue to use MailChimp's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links included in our newsletters, or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

When you sign up for the newsletter, you provide your email address. We use this information exclusively to send the newsletter to you.

Information about your use of the newsletters - including whether the newsletters are opened, how long they are opened, when the email is deleted, and whether links are clicked - is collected by our IT system in an anonymized form. We use this information to improve our service, so we can better target and customize the content according to the recipient's interests.

Your personal information is stored until you unsubscribe from the newsletter. Upon unsubscribing, the information is deleted from us and our data processor.

We do not share your information with third parties.

 

2. Our third-party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected. Read more on their respective websites.

Google (Privacy Policy)
Google Analytics is used to monitor traffic on the website. For further information, read section 1.2.2 above.

Vestjysk Marketing (privacy and cookie policy)
Vestjysk Marketing is our web agency and therefore has access to personal data on our behalf.

Mailchimp (Privacy Policy)
Mailchimp is used to send out newsletters.

Sleeknote (Privacy Policy)
Used to track anonymous data for statistics for registered users of forms.

  

3. Data breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

4. Data controller

The data controller of this website is: Twinca A/S.

Twinca A/S
Den Røde Plads 4,
DK-7500 Holstebro

9742 8411
mail@twinca.dk

 

5. Right to access and to be forgotten

Contact us if you wish to request access to your personal information that is stored in our databases, or if you want your personal data to be deleted from our databases. We will respond without undue delay (and in any event within one month of receiving your request, although this can be extended in difficult cases).

Twinca A/S
Den Røde Plads 4,
DK-7500 Holstebro

9742 8411
mail@twinca.dk

When a privacy question or an access/download request is received, we have a dedicated team that sorts through the contacts and seeks to address the specific concern or query. If your issue is more substantial, we may contact you for more information.

 

6. Questions regarding Privacy and Cookie Policy

If you have any questions or concerns about the privacy policy or data processing, or if you want to complain about a possible breach of personal data protection legislation, please contact us:

Twinca A/S
Den Røde Plads 4,
DK-7500 Holstebro

9742 8411
mail@twinca.dk

When a privacy question or an access/download request is received, we have a dedicated team that sorts through the contacts and seeks to address the specific concern or query. If your issue is more substantial, we may contact you for more information.